Senior Technical Onboarding Specialist (Remote) - #35399

Client onboarding and configuration (your biggest area)Run onboarding projects end to end: prepare from the sales hand-over, join the kickoff,and build the project planConfigure the platform for each client: listings, rates and availability, channelconnections, guest messaging and automations, operations, owners and financemodulesWork with the connections specialists on data migration from the client's previousPMS, and verify the data before go-liveMake sure payments and financial data are 100% accurate at go-liveKeep every project inside its target timeline; a client graduates only when live, billing infull and using the key featuresTraining and enablementTrain client teams on the platform, from daily users to owners and managersRun group feature workshops and new-feature sessionsTeach clients how to get value from BAM, our AI agent, and our AI featuresAdvise clients on best practices, such as channel strategy and market changes thataffect themTechnical troubleshootingInvestigate and resolve configuration, sync and integration issues during onboardingReproduce problems, find the root cause, and write clear, complete tickets forengineeringAct as the escalation point for support on onboarding-related technical issuesBe available and responsive to your clients throughout their projectAI-first ways of workingUse Claude and other AI tools every day to analyze client data, prepare configurations,write training material and client communication, and investigate issuesPage 2 of 5Onboarding Specialist (Philippines) - Job DescriptionBuild reusable AI workflows, checklists and templates that make each onboardingfaster than the lastHelp shape the AI-powered self-serve onboarding and migration tools our productteam is buildingProcess, data and product feedbackKeep the onboarding pipeline accurate every week: stage, dates and blockersLog the most common setup problems and feed them to the product teamWrite and update knowledge-base articles and onboarding guides as features ship