Senior Network Administrator

Who We Are & Why You’ll Love It HereAt Powernet, we don’t just deliver top-tier wireless, voice, Managed IT, and security solutions—we make connecting businesses seamless, smart, and reliable. We’re a team of innovators, problem solvers, and tech enthusiasts who believe work should be rewarding, collaborative, and full of high-fives (virtual or in-person!). If you thrive on tackling complex network environments, resolving high-level escalations, and mentoring rising technicians, you’ve found your crowd.Perks You'll Enjoy5 weeks PTORemote work flexibilityAnniversary gift planEmployee referral programHealth, vision, dental, and life insurance availableHSA Account401(k) matchingWhat You’ll Be Doing (The Big Picture)As our Senior Network Administrator, you are a high-level technical anchor for our team and clients! You will balance advanced troubleshooting with daily ticket resolution, active system monitoring, and client support. From digging into Wireshark captures and debugging firewall traffic to configuring VLANs, switch stacks, and IPSec VPNs, you’ll solve complex infrastructure challenges independently while serving as a go-to guide for lower-level techs.Your Core Responsibilities1. Advanced Diagnostics & Incident ResolutionProvide high-level remote support for complex network incidents, handling escalations independently with minimal need for higher-level intervention.Troubleshoot, maintain, and optimize firewalls, switches, and wireless environments using deep CLI concepts, Wireshark packet analysis, and dynamic/static routing logic.Configure and secure firewall policies, build IPSec VPN tunnels, and manage VLANs, LAGs, and switch stacks across Fortinet and Ruckus systems.2. Proactive Systems Hygiene & Escalation LeadershipActively monitor network alerts and corporate technology to prevent outages and strictly maintain client SLAs.Take the lead on critical customer support requests, keeping clients informed with professional, clear communication and thorough ticket documentation.Participate in a rotational on-call schedule to support emergency client needs and critical network events.3. Infrastructure Projects & Team ElevationAssist engineering teams with complex technology implementations, network upgrades, and periodic physical installations.Help train, coach, and elevate junior technicians on troubleshooting best practices and standard operating procedures.Assess hardware and software health to anticipate future capacity needs across internal departments and client facilities.The Workspace & EnvironmentThis is a remote position where you’ll collaborate daily via messaging, phone, and video calls. You should be comfortable balancing multiple high-priority tasks simultaneously in a fast-paced environment, taking ownership of customer outcomes, and jumping into on-call rotations when scheduled.