Plumbing Dispatcher

Plumbing Dispatcher John the Plumber Inc. is looking for a friendly, dependable, and organized Dispatcher to join our growing team! We are a family-owned plumbing company that has proudly served Broward and Palm Beach Counties since 1979. Our dispatchers play an important role in keeping the day running smoothly by helping customers, supporting our plumbers, and making sure every call is handled with care. This is a full-time, weekday position, and previous dispatching or plumbing experience is not required. We are willing to train the right person who has a positive attitude, strong communication skills, and a desire to learn. What You’ll Do Schedule and dispatch plumbing service calls Communicate with customers regarding appointments and arrival times Coordinate daily schedules with plumbers and management Monitor technicians throughout the day and adjust schedules as needed Enter accurate customer and job information into our system Follow up on open calls, estimates, collections and scheduling needs Help ensure customers receive prompt, professional service Work closely with our customer service and management teams What We’re Looking For Friendly and professional communication skills Strong organization and attention to detail Ability to remain calm and think clearly in a busy environment Comfortable working with computers and learning new software Dependable, punctual, and able to work well as part of a team Willingness to learn about plumbing services and terminology Previous customer service, call center, scheduling, or dispatching experience is helpful but not required Position Details Schedule: Full-time, Monday through Friday, 8am-5pm Location: Pompano Beach Pay: Starting at $19 Benefits: Health Insurance, 401k Match, Supplemental Insurance, Paid Holidays and PTO Days Why Join John the Plumber? At John the Plumber, we believe in taking care of our customers and supporting the people who make that possible. You will join a welcoming team, receive hands-on training, and have the opportunity to grow as you learn the plumbing service industry. Ready to join our team? Please submit your resume and a brief introduction explaining why you would be a great fit for our dispatcher position. John the Plumber Inc. is an equal opportunity employer.