Operations Manager

Rooms Operations Manager – Housekeeping DoubleTree by Hilton South BendSouth Bend, Indiana Job Type: Full-Time | Salaried, ExemptCompensation: Competitive Salary Based on ExperienceWork Schedule: Minimum 50 Hours Per WeekPreferred Hours: 11:00 AM – 8:00 PM, with flexibility based on operational needsAvailability: Weekends, Holidays, and Extended Hours Required Position Overview DoubleTree by Hilton South Bend is seeking a highly motivated, experienced, and hands-on Rooms Operations Manager – Housekeeping to oversee the daily operations and overall performance of our Housekeeping Department. This leadership position is responsible for managing all housekeeping personnel, maintaining exceptional cleanliness standards, ensuring operational efficiency, and delivering the level of service expected of the Hilton brand. The Rooms Operations Manager will oversee housekeeping operations for our 293-room, full-service hotel, including guest rooms, public areas, laundry operations, staffing, scheduling, productivity, inspections, and departmental closing procedures. We are seeking a results-driven leader who takes ownership of the department, leads by example, and understands the importance of accountability, consistency, and teamwork. This is a hands-on operational leadership role requiring a strong presence throughout the property. The successful candidate must be comfortable working directly with employees, addressing operational challenges in real time, and ensuring the Housekeeping Department is properly closed at the end of each day. Essential Duties & Responsibilities Housekeeping Operations & Department Leadership Provide direct leadership and oversight of the entire Housekeeping Department, including room attendants, housepersons, laundry personnel, inspectors, and supervisory staff. Manage daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces consistently meet Hilton Brand Standards. Establish daily departmental priorities and assign responsibilities based on occupancy, arrivals, departures, and operational needs. Monitor room attendant productivity, room inspections, and departmental performance. Conduct routine room inspections and ensure deficiencies are corrected promptly. Maintain accountability for cleanliness, room readiness, departmental organization, and operational efficiency. Provide ongoing coaching, training, performance feedback, and professional development to housekeeping employees. Address attendance, performance, productivity, and conduct concerns in coordination with Human Resources. Foster a positive, professional, and accountable work environment. Room Readiness & Daily Closing Operations Take full ownership of daily room readiness and housekeeping completion. Monitor room status throughout the day to ensure timely cleaning, inspection, and release of guest rooms. Work closely with Front Office leadership to prioritize arriving guests, VIP accommodations, early check-ins, and special requests. Identify and resolve operational delays affecting room availability. Maintain effective communication with Front Desk, Maintenance, and other departments. Oversee afternoon and evening housekeeping operations to ensure all assigned responsibilities are completed. Verify that rooms have been properly cleaned, inspected, and accurately updated in the property management system. Ensure linen, supplies, equipment, and departmental work areas are organized and secured before closing. Complete daily closing procedures and communicate outstanding operational concerns to hotel leadership. Ensure appropriate staffing and follow-through until departmental responsibilities are completed. Hilton Brand Standards & Quality Assurance Ensure compliance with Hilton Brand Standards, cleanliness requirements, safety procedures, and quality assurance expectations. Conduct regular inspections of guest rooms, public spaces, and housekeeping work areas. Monitor cleanliness scores, guest satisfaction feedback, and departmental quality metrics. Develop and implement corrective action plans to address recurring deficiencies. Establish consistent inspection practices and accountability standards. Ensure employees are trained on Hilton-approved cleaning procedures, chemical safety, sanitation, and proper equipment usage. Maintain readiness for Hilton Quality Assurance inspections and internal property audits. Identify opportunities to improve guest satisfaction, room quality, and overall departmental performance. Staffing, Scheduling & Employee Development Develop staffing schedules based on occupancy forecasts, business levels, and departmental needs. Ensure appropriate staffing coverage during peak occupancy periods, weekends, holidays, and special events. Monitor attendance, punctuality, productivity, and employee performance. Participate in recruiting, interviewing, hiring, onboarding, and training housekeeping personnel. Provide clear expectations and consistent follow-up to ensure employees understand their responsibilities. Conduct departmental meetings and communicate daily priorities. Partner with Human Resources on employee relations, performance management, and disciplinary matters. Promote teamwork, employee engagement, and a culture of accountability. Financial & Inventory Management Monitor departmental labor costs, productivity, overtime, and operational expenses. Manage housekeeping supply levels, linen inventory, equipment, and departmental purchasing. Maintain appropriate inventory controls and minimize unnecessary waste. Monitor room cleaning productivity and staffing efficiency. Identify cost-saving opportunities without compromising cleanliness or guest satisfaction. Ensure proper care, maintenance, and accountability of departmental equipment and supplies. Assist hotel leadership with departmental budgeting and operational planning. Scheduling & Availability Requirements This is a full-time, salaried management position with an expected minimum 50-hour workweek. Additional hours may be required based on occupancy, staffing, special events, and operational demands. The preferred daily schedule is approximately 11:00 AM – 8:00 PM, with additional scheduled hours or adjustments necessary to meet weekly expectations. The purpose of this schedule is to ensure consistent management coverage during afternoon and evening operations, when room readiness, final inspections, and departmental closing procedures are critical. The successful candidate must be willing and available to work: A minimum of 50 hours per week. Weekends and holidays as scheduled. Extended hours during high-occupancy periods. Notre Dame home football weekends and other major local events. Morning, afternoon, or evening shifts when operational needs require. Additional hours as necessary to support departmental performance and hotel operations. Hospitality is a 24/7 operation. Management schedules must remain flexible to support the needs of the property, employees, and guests. This position requires a leader who understands that departmental accountability does not end at a predetermined time. The Rooms Operations Manager is expected to ensure appropriate operational coverage, completion of assigned responsibilities, and a successful departmental close. Required Qualifications Previous management or supervisory experience in hotel housekeeping operations. Demonstrated ability to oversee employees and manage daily departmental operations. Strong knowledge of hotel cleanliness standards, room inspections, and housekeeping procedures. Experience with employee scheduling, productivity management, and performance accountability. Excellent leadership, communication, organization, and problem-solving skills. Ability to work independently, make sound operational decisions, and manage competing priorities. Strong attention to detail and commitment to guest satisfaction. Ability to remain active throughout the workday, including walking the property, inspecting guest rooms, and supporting daily operations. Ability to work a minimum of 50 hours per week, including weekends and holidays. Preferred Qualifications Previous experience as an Executive Housekeeper, Housekeeping Manager, Assistant Executive Housekeeper, or Rooms Operations Manager. Experience managing housekeeping operations in a large, full-service hotel. Previous Hilton or other major hotel brand experience. Familiarity with Hilton Brand Standards and Quality Assurance requirements. Experience with hotel property management systems and housekeeping productivity reporting. Knowledge of departmental budgeting, labor management, inventory controls, and staffing forecasts. Proven success improving cleanliness scores, employee performance, and guest satisfaction. Ideal Candidate The ideal candidate is a confident, dependable, and highly engaged hospitality leader who takes pride in operational excellence. We are looking for someone who: Leads from the floor and maintains a visible presence throughout the property. Takes ownership of departmental performance and follows through on commitments. Holds employees accountable while providing consistent coaching and support. Demonstrates urgency in addressing cleanliness concerns and room readiness. Maintains high standards during challenging occupancy periods. Communicates effectively with employees, department heads, and executive leadership. Is proactive, organized, and solution-oriented. Understands the importance of labor management, productivity, and financial accountability. Builds a strong team culture centered on professionalism, respect, and exceptional service. Is committed to ensuring that the Housekeeping Department operates successfully every day. Why Join DoubleTree by Hilton South Bend? At DoubleTree by Hilton South Bend, we believe that exceptional guest experiences begin with strong leadership, teamwork, and a commitment to operational excellence. As our Rooms Operations Manager – Housekeeping, you will have the opportunity to lead an essential hotel department, develop a dedicated team, improve operational performance, and make a direct impact on guest satisfaction. We are looking for a leader who is ready to take ownership, drive results, and contribute to the continued success of our property. If you are an experienced housekeeping professional who thrives in a fast-paced hospitality environment and is prepared to lead with accountability, consistency, and pride, we encourage you to apply. DoubleTree by Hilton South Bend is an Equal Opportunity Employer. We consider qualified applicants without regard to any legally protected status.