Guest Service Associate - Food & Beverage

Primary Responsibilities Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards.Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management People ManagementRespond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure to attend to guest complaints, requests or inquiries regarding the food and services.Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.Operational ManagementResponsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.Ensure to be familiar with all dishes on the menu.Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrivalIn the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.Ensure to be familiar with the property lay out, fire exits and elevator locations.Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.Knowledge and Experience Secondary / High school education / Hotel Management DegreeAdditional certification(s) in Food & Beverage will be an advantageGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageNo experience is required Competencies Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times